Frequently Asked Questions

Our roses are crafted from high-quality real-touch foam — a soft, flexible material that replicates the velvety texture, subtle translucency, and delicate layering of fresh rose petals. Each stem is hand-finished and botanically accurate, right down to the leaf veining and natural colour gradients.

Yes — our roses are designed to deceive even on close inspection. The real-touch foam responds to handling like a fresh petal, and the colour gradients are airbrushed to mimic natural variation. Many of our customers report that guests can't tell the difference.

Our roses do not have a built-in fragrance. If you'd like a light scent, a small drop of rose essential oil applied to the centre of the bloom works beautifully and won't damage the material.

With normal care, Ever More Roses are designed to last many years. Unlike fresh flowers, they won't wilt, shed petals, or discolour with age. They are UV-resistant and will retain their colour indoors indefinitely.

Our roses are best suited for indoor use. While they are UV-resistant, prolonged exposure to direct sunlight, rain, or humidity can affect the colour vibrancy and stem integrity over time. For covered outdoor settings such as marquees or porches, they perform very well.

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal. All payments are processed securely through Stripe — we never store your card details on our servers.

Enter your discount code in the "Discount Code" field at checkout and click Apply. The discount will be deducted from your order total before you confirm payment. Each code can only be used once per account.

We begin processing orders quickly, but if you need to make a change, please contact us as soon as possible after placing your order. If your order has not yet been dispatched, we will do our best to accommodate amendments. Once dispatched, our standard returns policy applies.

Absolutely. Our website uses HTTPS encryption throughout, and all card payments are handled by Stripe — a PCI DSS Level 1 certified payment processor. Your card number is entered directly into Stripe's secure environment and never touches our servers.

Yes — a confirmation email is sent to the address on your account immediately after your order is placed. If you don't see it within a few minutes, please check your spam or junk folder. You can also view your full order history in My Orders.

Standard UK delivery starts from £3.95. Orders over £50 qualify for free standard delivery — this is applied automatically at checkout. See our full Shipping Policy for more details.

Standard UK orders are typically delivered within 3 to 5 business days from dispatch. Orders are processed Monday to Friday, excluding UK bank holidays. You will receive a dispatch confirmation email when your order is on its way.

Currently we ship to UK addresses only. We are working on expanding to Europe and internationally — sign up to our newsletter to be the first to know when international shipping becomes available.

If your order hasn't arrived within the estimated timeframe, please first check your dispatch confirmation email for tracking details. If your parcel cannot be located or does not arrive within 30 days of your order date, you are entitled to a full refund under the UK Consumer Rights Act. Please contact us and we'll resolve it promptly.

You have a 14-day right to cancel from the day you receive your order, in line with the UK Consumer Contracts Regulations 2013. You don't need to give a reason. See our full Returns Policy for the complete process.

Contact our customer service team with your Order ID and we'll guide you through the process. Return postage costs are your responsibility unless the item is faulty or arrived damaged.

Once we receive and inspect your return, your refund will be issued to your original payment method within 14 days. You'll receive an email confirmation when the refund is processed.

We're sorry to hear that. Please contact us within 30 days of receiving your order and include a photo of the damage. Under the Consumer Rights Act 2015, you are entitled to a replacement or full refund at no cost to you, including return postage.

No — you can check out as a guest, no account needed. Creating an account is optional and takes under a minute; it gives you access to your full order history, saved addresses, and your personal privacy dashboard.

Log in and visit My Orders to see the current status of all your orders. You will also receive email updates at each stage — confirmation, dispatch, and delivery.

You can unsubscribe at any time by clicking the Unsubscribe link at the bottom of any marketing email we send, or by updating your preferences in your account settings. We will never send you marketing emails without your explicit consent.

You can export a copy of all your personal data or request account deletion from your Privacy Dashboard (in your account, once signed in). Data export requests are fulfilled instantly as a downloadable file. Deletion requests are processed within 30 days. For more information, see our Privacy Policy.

Dust your roses gently with a soft, dry cloth or a feather duster. For a deeper clean, use a can of compressed air to blow dust from between petals. Avoid water or liquid cleaners as these can affect the foam material and colour finish.

Yes. Real-touch foam has a natural memory and will often return to shape on its own. For more stubborn creases, hold the petal briefly near a gentle heat source (such as a hair dryer on a low setting, held at a distance) and carefully reshape with your fingers. Do not apply direct heat.

Ever More Roses look stunning in any indoor setting. For maximum longevity, keep them away from:

• Direct sunlight for extended periods (can cause gradual fading)
• High-humidity areas such as bathrooms or kitchens
• Heating vents or radiators that produce dry heat

A cool, naturally lit room is the ideal environment.

Our roses are made from non-toxic foam, however they are decorative items and are not suitable as toys. Small detachable parts (wire stems, leaves) may pose a hazard to young children or pets if chewed. We recommend displaying them out of reach of toddlers and animals.