Terms & Conditions

This website is operated by Box Win 99 Ltd trading as Ever More Roses. We are registered in England and Wales.

In these Terms & Conditions the following definitions apply:

• "We / Us / Our" means Box Win 99 Ltd, trading as Ever More Roses.
• "You / Your" means the customer placing an order through this website.
• "Website" means fauxroses.co.uk and all associated pages.
• "Products" means any artificial flowers, floral arrangements, or related items listed for sale on the Website.
• "Order" means a request by You to purchase one or more Products from Us.
• "Order Confirmation" means the email We send confirming that We have accepted your Order.

Placing an Order on our Website constitutes an offer by You to purchase the selected Products. A legally binding contract between You and Us is only formed when We send You an Order Confirmation email.

An automated order acknowledgement or payment receipt does not constitute Our acceptance of your Order. We reserve the right to decline any Order at our sole discretion, including where:

• A Product is found to be out of stock after your Order was placed.
• A pricing or description error is identified.
• Payment authorisation is declined or cannot be verified.
• We have reasonable grounds to suspect fraudulent activity.

If We cannot fulfil your Order, We will notify You promptly and issue a full refund of any payment taken.

All prices displayed on the Website are in Pounds Sterling (GBP) and include VAT at the current rate unless otherwise stated. Delivery charges are shown separately at checkout.

We take reasonable care to ensure all product descriptions, images, and prices are accurate. However, errors may occasionally occur. In the event of an obvious pricing error:

• We are not obliged to supply Products at the incorrect price.
• We will contact You before dispatching to give You the option to proceed at the correct price or cancel for a full refund.

Product colours may vary slightly from screen to screen due to individual display settings. We represent colours as accurately as our photography allows but cannot guarantee an exact colour match.

Payment is taken at the time of placing your Order. We accept the following payment methods:

• Visa and Mastercard (debit & credit)
• PayPal
• Apple Pay and Google Pay (where supported)
• Stripe-processed card payments

All payment transactions are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full card details on our servers.

If payment is declined or cannot be processed We will not dispatch your Order and will notify You by email.

We dispatch Orders to addresses within the United Kingdom. Estimated delivery timeframes are provided at checkout and in your Order Confirmation, but these are estimates only and not guaranteed delivery dates.

• Standard Delivery: 3–5 working days
• Express Delivery: 1–2 working days (where available)
• Free delivery is available on qualifying orders over the threshold displayed at checkout.

Risk of loss or damage to Products passes to You when We hand the goods to the carrier. Title in the Products passes to You once We have received full payment.

If your delivery is delayed beyond a reasonable timeframe, please contact us at info@fauxroses.co.uk. For full delivery details please see our Shipping Policy.

Under the UK Consumer Contracts Regulations 2013 you have a statutory right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, notify Us in writing (by email) within the 14-day cooling-off period. You must then return the goods to Us within 14 days of notifying Us of the cancellation.

Refunds are issued to your original payment method within 14 days of Us receiving the returned goods. We may deduct an amount for any diminishment in value if goods are returned in a condition other than their original packaging.

Exclusions — the right to cancel does not apply to:

• Personalised or custom-made orders produced to your specification.
• Items that have been unsealed or used in a way that makes them unsuitable for resale.

For full details please see our Returns & Refunds Policy.

Under the Consumer Rights Act 2015 all goods We sell must be of satisfactory quality, fit for purpose, and as described. If your goods arrive damaged or are found to be defective:

• Contact Us within 30 days of delivery to request a full refund.
• Contact Us within 6 months of delivery for a repair or replacement (We will bear the burden of proving the goods were not faulty at the time of delivery).
• Beyond 6 months and within 6 years, You may still have a right to a remedy but may need to demonstrate the defect existed at the time of purchase.

Please email photos of the damage to info@fauxroses.co.uk along with your order number. We will arrange a free return and offer a replacement or full refund at no cost to you.

All content on this Website — including but not limited to product photography, copy, logos, graphics, and design — is the intellectual property of Box Win 99 Ltd or its licensors and is protected by UK and international copyright law.

You may not reproduce, distribute, publish, or commercially exploit any content from this Website without our prior written permission. You may share links to our Website and use our content for personal, non-commercial reference only.

To the fullest extent permitted by law, We shall not be liable for any indirect, incidental, consequential, or special loss or damage arising from your use of this Website or purchase of our Products, including but not limited to loss of profits, loss of data, or loss of goodwill.

Our total liability to You in connection with any Order shall not exceed the total price paid by You for the relevant Products in that Order.

Nothing in these Terms & Conditions limits or excludes Our liability for:

• Death or personal injury caused by Our negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be excluded by law, including Your statutory rights as a consumer.

We are committed to protecting your personal data. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions.

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

These Terms & Conditions and any dispute or claim arising from them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your statutory rights as a consumer to bring proceedings in the courts of the country in which you are domiciled.

If you have a complaint, please contact our customer service team first at info@fauxroses.co.uk. We aim to resolve all complaints within 5 working days.

If We are unable to resolve your complaint, you may refer the dispute to an approved Alternative Dispute Resolution (ADR) provider under the UK Alternative Dispute Resolution for Consumer Disputes Regulations 2015.

You may also use the EU Online Dispute Resolution (ODR) platform if you are based in the EU, accessible at ec.europa.eu/consumers/odr.

We may update these Terms & Conditions from time to time to reflect changes in law, our business, or our products. The current version will always be published on this page with the date of last update shown at the top.

Any Orders placed before a change takes effect will continue to be governed by the Terms in force at the time of that Order.